Shipping policy

General

1.1 Murtihub, located at Dome No. 41, Dwarkesh Campus 2, BL.NO. 728, RS.NO. 614/5/1A NR. TTC Market BRYS Naher, 395010 GJ, India. operates the website www.murtihub.com, facilitating the buying and selling of home décor and related items.

1.2 This delivery and shipping policy, alongside the Terms, outlines our practices for delivering and shipping products ordered on Murtihub.

1.3 Our items are shipped nationwide, aiming for an optimal customer experience through collaborations with leading logistics providers. We commit to efficient processing and timely delivery.

1.4 By using Murtihub or purchasing a product, you agree to this policy. Please read and understand it each time you visit Murtihub.

Terms of Shipping and Delivery

2.1 Orders are typically shipped within 48 hours, with a maximum delivery time 4 to 6 days For Domestic Parcel.And For International Parcel It Will Take Max  4 To 7 Bussiness Days. We proactively inform customers of any exceptions to the usual turnaround time.

2.2 While we make efforts to deliver nationwide, we reserve the right to determine serviceability. Unsuitable locations may result in non-delivery.

2.3 Timely delivery relies on accurate customer information. You are responsible for providing complete and accurate details. We are not liable for issues arising from inaccurate information.

2.4 After three failed delivery attempts, we reserve the right to cancel orders and deduct associated expenses from any issued refunds.

2.5 Delays may occur due to logistical issues, weather conditions, political disruptions, acts of God, or unforeseeable circumstances. We aim to notify customers of delays.

2.6 We prioritize ethical conduct with delivery personnel but are not liable for their actions. Any issues between customers and delivery personnel are to be resolved independently.

2.7 Once a product is handed to our Logistic Partner, customers receive a unique tracking number for real-time monitoring. Discrepancies in tracking status are beyond our control.

2.8 Shipping costs may be charged based on various factors. These costs are non-refundable unless a faulty product is delivered.

2.9 Reverse logistics partners facilitate returns, following our Cancellation, Return, and Refund Policy.

Customer Support

For any questions about shipment and delivery, contact our customer service at +91 73035 52196